At Dhoopveda, we are committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us when you access or use our website. Whether you’re making a purchase, signing up for updates, or simply browsing, you entrust us with your data, and we take that responsibility seriously. By using our website, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully and reach out if you have any questions about how your data is handled.
This Privacy Policy applies to all individuals who interact with our website, including customers, potential customers, and website visitors. It governs all forms of data collection, including online data submitted via our website forms, purchases, email interactions, and analytics tools. This policy covers the collection, processing, storage, and use of both personal and non-personal information. However, it does not apply to third-party websites that may be linked on our website. Those websites operate under their own privacy policies, and we are not responsible for their data practices.
By accessing our website or using any of our services, you provide your explicit consent for the collection and processing of your personal data in accordance with this Privacy Policy. This includes data shared through contact forms, purchases, email subscriptions, or browsing activity. If you do not agree to this policy or no longer wish to provide consent, you should discontinue the use of our website and can contact us to request deletion of your information. You may withdraw your consent at any time by emailing us or adjusting your browser settings to block cookies.
We collect personal information that you voluntarily provide while interacting with our website. This includes, but is not limited to, your name, email address, phone number, shipping and billing address, and details of any products you purchase. This information allows us to process your orders, respond to your queries, and provide you with relevant updates and support. Your personal information is stored securely and only accessible to authorized personnel. We never collect sensitive information such as your financial details or passwords unless necessary for transaction processing, and even then, we rely on secure third-party payment systems.
In addition to personal data, we may collect non-personal information automatically when you visit our website. This may include technical details such as your IP address, browser type, operating system, screen resolution, pages visited, time spent on the site, and referring URLs. This information does not directly identify you but helps us understand website usage trends, optimize performance, and enhance user experience. This data may be collected through analytics tools such as Google Analytics or server logs and is aggregated to ensure anonymity and privacy.
We collect information through direct interactions with you as well as automated technologies. Information is collected when you fill out a form, place an order, subscribe to a newsletter, or contact us through email or phone. Additionally, our website uses cookies, pixels, and similar tracking technologies that automatically collect data during your visit. We may also receive information from third-party service providers such as payment processors and analytics platforms, which assist us in providing our services more efficiently and securely.
Your information is used primarily to provide, maintain, and improve our services. Specifically, we use your data to process transactions, deliver products, respond to customer service requests, send updates about your orders, and manage your account. With your permission, we may also send promotional emails and offers tailored to your interests. Furthermore, usage data helps us analyze trends, track website performance, identify issues, and enhance overall functionality. All use of your data is limited to the purposes outlined in this policy and handled with the utmost care.
We value your trust and are committed to keeping your data secure. We do not sell, rent, or trade your personal information with third parties. However, we may share your information with trusted service providers who perform functions on our behalf, such as payment gateways, shipping companies, analytics providers, and marketing platforms. These parties are only given access to the data necessary to perform their services and are contractually obligated to protect your information. In certain cases, we may disclose your data to comply with legal obligations, respond to lawful requests, or protect our legal rights.
Our website may include links to third-party websites, such as payment portals, social media platforms, and affiliate partners. These websites have their own privacy policies and practices, which may differ from ours. We encourage you to read their privacy policies before providing any personal information, as we are not responsible for their content, privacy practices, or the data they collect. Your interactions with these third-party sites are entirely at your own risk.
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help remember your preferences, facilitate smoother navigation, and provide anonymized usage statistics. Third-party analytics tools such as Google Analytics help us understand user behavior, traffic sources, and content performance. Occasionally, we may partner with sponsors or affiliates who may also use cookies to deliver relevant advertisements. You can manage your cookie preferences by adjusting your browser settings. Please note that disabling cookies may affect certain functionalities of the site.
We take all reasonable precautions to protect your personal information from unauthorized access, misuse, alteration, or loss. Our website uses secure HTTPS encryption and data is stored on protected servers with restricted access. All personal data shared with us is handled in accordance with industry best practices and applicable data protection laws. Despite these measures, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.
You have the right to opt out of certain data uses, especially related to marketing. If you no longer wish to receive promotional emails or SMS from us, you can opt out by clicking the “unsubscribe” link in our emails or by contacting us directly. You may also opt out of cookies through your browser settings. However, please note that we may still send you transactional communications such as order confirmations or service-related notices, which are necessary for fulfilling your requests.
In compliance with applicable laws, we have designated a Grievance Officer to address any concerns or complaints regarding your personal data. If you believe your data has been misused or you have unresolved questions about this Privacy Policy, you may reach out to the Grievance Officer directly. We are committed to resolving any complaints fairly and promptly.
Grievance Officer Contact:
Name: Dhoopveda PVT LTD
Email: info@dhoopveda.com
Phone: +91 9016962886
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST / GMT +5:30)
If you have any questions, suggestions, or concerns about this Privacy Policy or how we manage your personal data, feel free to reach out to us. We are always happy to clarify any aspect of our data protection practices.
Dhoopveda Contact Details:
Address: Star Comp – Godown No. 6, ST Road, Junagadh, Gujarat, India
Phone: +91 9016962886
Email: info@dhoopveda.com
Working Hours: GMT +5:30, Monday to Saturday